YOUR 'Free Speech Rights' at work ... Use Them or LOSE Them !!

Here are some comments from our visitors ... THANKS !!

( Older Postings listed at the top ... Newer ones at the bottom ! )

I have conversed with Comcast Execs., and they AGREE that
there are MANY problems they need to resolve and Will Be
Monitoring THIS Site for Customers they Can PERSONALLY
Help, i.e., those who will post their Comcast account numbers.

Let us know IF they get back with you and resolve your problem(s) !

No matter What Comcast Does ( or doesn't do ), We ARE Here to
Help YOU and ensure that You can tell Your Story to the WORLD !

We are NOT going to " Sell OUT " and we are NOT Going AWAY,
and, with our 'sister-site' forum, www.ComCraptic.com online
NOW, posting and reading comments will be Easier than EVER !!

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I am totally in agreement with you and would love to get rid of them.

What can I do to help?

K.H.

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So many times I’ve had these same issues, I’ve only experienced the “office” issue as you have once because I make it a point to not go in there for the fear of truly going postal on them. I got cable through Adelphia and when they switched over I was all excited thinking my bill would lower and I would have better service, i.e. more channels and such. Funny. I had the great idea of getting a DVR box, After going into the office and getting my box I was told the charge would be 8.50 and that was for the box and service, once I got home my box wouldn’t work so of course I have to call the loving tech support, after getting hung up on twice and waiting for 30 minutes I finally got Mr. Wrong department and he sends me off to the right department, so 20 more minutes later I get Miss Right Department But I don’t Give a Shit About You Issues tells me that she has hit all the right buttons on her end and she doesn’t know why it wont work but that I need to get a new box, so off I go to the office, they sashay to the back for a new one and then tell me that there is an additional 9.95 a month for the actual service and the 8.50 is for the equipment. Why in the hell wasn’t I told this 2 days ago when I started this crap? And why isn’t all just one charge? You can’t have one without the other. So she proceeds to argue with me saying she did tell me. Ok well I’m no expert in public relations but I DO work with the public and I was taught NOT to argue with the customer, just try and ease whatever stresses they are having and suck it up and maybe even say “maybe we didn’t disclose that to you and I apologize for that but let me get you a written cost sheet for you Miss Customer is always right”. Before this gets to long winded let me try and sum this up, I get home, NEW box doesn’t work, and guess what? Mr. Wrong Department tells me that he’ll have to transfer me to someone that can piss me off even more. Ya know, I actually thought maybe I hit the wrong button the first time so I made it a point to make sure my little fingernail pushed the exact button that the phone robot told me to push. Needless to say I was on the phone with these so called “customer Support” techs for another 35 minutes before I am told that the ding dongs at the office never pushed their little buttons. Oh for crying out loud, I pictured the DVR sitting in a million pieces in my front yard. I’m a considerably patient person when it comes to accidents, this is no accident, this is pure inexperience and laziness. What exactly IS the criteria for being hired on at Comcast? If you have a crap attitude and you can press a button (not necessarily the right one) then you’re in! So my question is, what other services are there? I know I can get Bellsouth for internet but I really don’t want satellite for my cable tv. Monopoly anyone?

Ps Thank you for having the gonads to stand up for what’s right. I think many people like myself think that it wont make a difference and who’s gonna listen anyway? But as I can clearly see it only takes one.

R.G.

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I agree they suck!!!!
what ticks me off is the service and the small amount of channels we get for what we have to pay. I trust that all of you know that in other parts of the area-like in Jax--they pay about 35 dollars for what we get here and here it cost me 55.85 just to get the same channels that others get for less--they are rip off city. To get things repaired in one room on a channel that comes in on another set--they just unhook the VCR and it is still messed up--good huh--this is the very reason I am going to get a dish system--They( Comcast) are not realiable with their cable system and want a full months billing for days cable is shut down with no adjustments to ones bill.

Loved the picket sign on the corner this morning--Good for You I am on your side all the way.

R.A.

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I am also a Comcast customer and I'd have to say that I am incredibly unhappy with their service. I use bittorrent as a means to transfer certain files to my friends to play certain games online, however now with their p2p blocking any time that my bittorent loads up my entire network shuts down. Don't believe the lies that Comcast is telling people, the news says that they admit to "delaying" p2p networks, but I'm proof that they don't delay it, they shut it down.

You can definitely put me on your petition.

C.D.

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i just severed all ties with comcast service in my town i will no longer do business with them since in a 2 month span they took my nfl network away raise the price of the cable plan and then raised the fees for the cable box making my cable bill a whopping 84$ while at the same time removing my favorite channel from my line up and trying to scam yet another 10 bucks for a sports tier that has only one channel i want and a bunch of crap nobody watches! for 84$ i get digital cable preferred with one dvr box and no premium channels or nfl network! i also notice a channel (i don't normally watch) that is in the basic directv choice package is a premium with comcast that being TCM turner classic movies which basically shows old black and white movies from long before my time!
unlike some i do condone the hammer lady's action stories like that are great! everyone should do these things till comcast or local governments get the message!

p.s. i love the picket sign i wish there was a lot more pickets

K.B.

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Greetings,

Why does Comcast offer some packages in some areas, but not others?

I tried to order the ESPN Full Court package, but I was told it was not offered in the entire state Florida! ALL OF FLORIDA!

This is absoultly absurd that I cannot watch something just because of the state that I live in.
Comcast routinely increase the price of my cable without ever telling me.

I have had it and I am planning to switch to Direct TV ASAP!

Thanks,

M.B.

Former Comcast Customer

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3 months now with slow internet service, no response from a supervisor, the comcast help forum is a joke! they are even charging me for the service calls even though the technicians clearly note on the report that the problem is not on my end, and that it is the node. they charged me anyway!
I asked for a maintence supervisor to look at this case to get it resolved and they sent me a cable installer who just arrived from Cuba 7 months ago and knows nothing of internet!
What kind of sick joke is this!
COMCAST ARE CRIMINALS. they are over charging me for my internet, it doesnt work, and they arent offering any credit to my account, someone needs to kick these guys out of town!
I've had numerous technicians diagonose the problem but no one is fixing it.
The superivsors are passing the buck and don't return my calls.
COMCAST SUCKS!

Regards,

A.L.

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comcast DOES suck

You're right about comcast sucking.
I'm an installer for them and I think they treat their employees like garbage..which eventually gets passed on to the customer.
They want installers to get a certain amount of "units" or work done every day, which is impossible most of the time, while still providing good customer service and good craftsmanship.
The way I see it is comcast screws me, so I make NO effort to help comcast gain customers or make profits.
Thank God I'm quitting in a couple weeks.

Keep the website going.

B.W.

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Comcast gone in my house!

After another rate increase and their NFL network not being available in my area (yet they charge me $4.99/month for it), i decided yesterday to get Direct Tv dish. Turns out ill be saving over $100/month for first 3 moths and $70/month after that compared to my Comcast bill.

Me and Her

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I bet your site is great, but,

It took crappy Comcast FOREVER to load it. I gave up...

I HATE COMCAST!!!!!!!!!!!!!!!!!!

H.W.

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Comcast Sucks - it scrambles its digital signals

I always have problems with Comcast customer support. I can call four different times with the same problem and get for different lies. Here is the latest information I found out that has clinched my decision to go over to satellite:

I received a 19" HDTV with built-in ATSC digital tuner as a gift. I was very excited to wall mount it in my spare room. Since it has a built-in digital tuner, no cable box is required. The TV is completely capable of receiving digital signals. I plugged in the cable and programmed the digital channels only to discover that only a handful was showing up. After four phone calls to Comcast I finally got confirmation of my suspicions. Comcast further scrambles their digital signals so that it is mandatory for me to rent a converter box in order to view my full digital channel line up. I am furious! The ATSC digital tuner is FCC approved for all digital signals and Comcast CHOOSES to screw with their digital signals rendering the ATSC tuner useless. I am scheduling appointment with Dish Network and Direct TV this week. I spend about $120 a month at Comcast - well they can kiss that money goodbye

T.W.

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comcast sucks

I've had problems before but here's the current situation.

last month i signed up for direct debit.
they didn't use it.
this month my bill was 2x what it should have been thanks to that oversight.
so i had been planning on having 1x in my account, not 2x.
so i went to THEIR WEBSITE and followed THEIR PROCEDURES to cancel the thing.
they submitted it anyway.
it bounced.
i got a service charge of 32$
which also bounced.
i have overdraft protection so money will automatically come from my savings if it's needed.
it was needed to cover the service charge.
so i got charged 10$ overdraft protection fee.
now my account doesn't have enough to cover my electric bill, which gets submitted, which bounces.
so i get another overdraft charge.
then comcast submits theirs AGAIN.
which bounces.

Are you keeping track here? that's $106 they've cost me so far. My bill was only $127 or something.

There's more. When I called them about it the first time they said "we have up to 30 days to process that" I looked up the agreement for the EFT (electronic funds transfer). the only pertinent article is:
c. You have the right to revoke your authorization to Comcast for automatically recurring EFTs, at any time. Please contact your local Comcast office and a customer service representative also can make the change for you. The telephone number for your area can be found on the Web site within the Contact Us section. Comcast automatic recurring EFTs will not take effect until 30-45 business days after receipt by Comcast of your account information. The 30-45 day delay is necessitated by our validation and testing of your bank/savings account number.

now i'm pretty good at reading/speaking english. better than most of "there" employees, and this is what i read:
1. you have the right to revoke your authoriation... AT ANY TIME. (which i did)
2. "please contact..." should easily be trumped by THEIR OWN GODDAMN WEB SITE which is RIGHT BESIDE THE SIGN-UP part.
2b. "also" means that this is ANOTHER way to do it, not the only way.
3. "at any time" means "at any time" not "at any time + 30 days"
4. because it specifically says why the 30-45 day delay is necessary, and it's something that only has to do with signing up, it doesn't apply to revoking.
5. and it doesn't matter anyway because the INSTANT you say "you can't use my bank account", unless you've signed an agreement to the contrary which, see above, i did not, then it's no longer authorized.

I called again and was told "that part of the site doesn't apply to this part of comcast. you have to submit the request in writing." !!!

#%$@$(*&^%$#KILLKILLKILLKILL@#%#@$%#@%#@

sincerely, Advocate

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Trespassing

Just thought I would add my comments to this page. I recently paid a private contractor to run approx 300' of 6.25 gage cable from the pole to a pedestal in my yard and from there to both houses on my property. I was forced to do this because the line was too far to run and use the existing cable. So after spending $1700 to have the line run underground Comcast sends a tech out to connect my neighbor to my cable pedestal. This "temporary" connection goes across my yard over the ground into the neighbors window. I removed the cable from the box, called Comcast and explained that they are trespassing on my property and to not hook up to my box again. Next day, cable is hooked up again, again i ripped the wire out. Cops come stating that I am tampering with Comcast property and if the wire is cut again I will be arrested. Later that night I plowed tons of snow and dirt on top of box. Cant wait to see what happens next. Just thought I would confirm that Comcast does in fact suck. To make matters worse, after having the cable put underground it took Comcast over two months to connect me to the pole and house.

J.Z. - A concerned Comcast customer

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My email inbox does not fully load. I cannot delete or move email from my inbox front page. I have made every attempt to figure it out on my own as Comcast refuses to help me. Call them and all you get are messages wanting to sell me something. If I had the choice I would use something else but its dial up or comcast. I am screwed.

Use this email at will as I am sick of comcast

G.D.

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my sharable Comcast experience

I was a Comcast subscriber for TV/Internet service for over six years.. dropped at least $6800 into their bank for my monthly (and ever-escalating costly) service. Sporadically grainy TV picture quality; no choice of channels (I didn't watch 60% of them - who needs Spanish-only channels or 10 channels of Gospel programming?), and now a couple of channels are now blacked out. Can't get VH1 Classic or MTV 2.. but hey, that isn't my primary complaint.

My broadband has always been problematic.. especially when we lived on a USAF base. I must have called their tech support folks 2-10 times a month when my cable modem would drop off their network - the service center was located somewhere in Canada (at least they spoke English and not Indian).. nothing like a 2AM conversation with a person for an hour to get your modem back online to make your day.

In Sep 07 my broadband was disconnected for "excessive email use" (according to TWO different customer service reps).. I use Yahoo email, not Comcast, and after wading through the most inept customer service department over the course of several HOURS I finally got it reinstated. Their reps were some of the most uneducated persons I've ever dealth with - how could I be in non-compliance with their policy when I didn't even use their email server in the first place?!? After that debacle I had almost three months of service before yesterday. After getting off of work I find my modem lights flashing again - no connectivity. Call the toll free number.. speak to Jordan, the rep.. he stated there was a billing issue - keep in mind that my Comcast bill is ALWAYS paid within two days of receiving it in my mailbox for OVER the amount due easier to round the payment amount up to the nearest dollar to balance the checkbook) - my bank had already cleared the Dec payment, so I knew that billing wasn't the issue. Jordan bounces me back and forth between East Coast billing (who couldn't do anything - I live on the West Coast - HELLO?!?), and then he ultimately connects me to their tech folks that FIX equipment for Comcast - that person was utterly and completely confused why Jordan would dump me off their in a 3-way telephone call with him. During that awkward conversation Jordan hangs up, leaving me and this Comcast employee scratching our heads and nervously trying to figure out how to speak to each other. This guy genuinely wanted to help and read off the database screen that my broadband account is terminated for "abuse" - he provided a phone number to speak to another rep, which I called.

The Comcast Security rep answered the phone, read the screen, and stated that my broadband account is terminated for a period of 365 days, with zero wiggle room. He wouldn't provide the reason why; when I asked if I could speak with a supervisor he stated that wasn't happening either - the database entry was the final judge/jury on my account. I asked him if the reason why he wouldn't pass me onto his supervisor was because that person was "out to lunch" or because Comcast policy directed them to never pass a customer onto their supervisor - he stated "both". I'm just about livid now.. trying to remain calm and cordial I asked him if that was his final word - if there was truly no way he would patch me in with his supervisor, to which he replied "yes". I stated that he was willing to lose a six year Comcast customer, to include cable TV, to which he replied "yes". Keep in mind that between each question were awkward silence pauses that would last up to a minute or longer - once the pause was so long that I asked "are you still there?" to determine if he hung up on me.

After that phone call I immediately contacted Qwest to sign up for their 200 channel TV/7MBs broadband/basic phone package of $95 a month. I have to wait roughly two weeks for the Internet hookup to occur (thanks to the holidays). With Comcast I had 6MBs broadband, roughly 72 channels (with 50% of those being absolutely crappy programming channels that I blocked out of my remote conrol) and no phone service. I get more with less cost from Qwest, and I'm locked into two years of price stability with my pricing versus the ever-increasing price hikes from Comcast. I should have went with my instincts and cut Comcast loose in Sep 07 when I had my first pissing contest with their company reps.

Do I use broadband to trade lossless music files (that in no way breaks artist rights, as the recording artist is aware of the recordings existence and allows them to be traded) - YES. Do I download Linux distros via Torrent - YES. Do I watch Youtube videos - YES. Do I receive/send large emails - YES. Do I subscribe to online sites that allow for the download of obscure, out of print movies - YES. I paid for 6MBs download speed from Comcast and expect to use that service as I see fit, as often as I want to. I liken it to driving my car on the highway - I paid for my car, the gas, my taxes pay for the concrete that I drive upon, and I'll be damned if I'm going to be told I can only drive my car a maximum of 10 hours a day. Does that make sense?

The thing that pisses me off the most - I liken Comcast's hidden policy of a magical download tally that the subscriber can't surpass like this: Joe Citizen is stopped on a freeway by a cop; the cop tells him the reason he was stopped is because he was speeding. Joe asks 'what is the speed limit?' - the cop replies that he can't tell him the speed limit because the judge won't allow that information to be shared. The officer then explains that the speed limit changes every month - hidden radar guns record the speed of every vehicle, averages that speed, and then every month the top 10% of the fastest drivers get their license suspended for the next year - some months it might be drivers surpassing 70MPH and other months it might be 45MPH.

What is sad about my analogy is that if you replace speed with download bandwidth that statement is completely true - according to the Comcast security manager that I spoke to in Sep 07 he stated that his office MUST shut down a certain percentage of Comcast broadband users - the download amount sometimes was in excess of 400GB a month; other months it might be 250GB - that number was always a moving target.

Comcast.. stupid commercials.. clueless customer service and crappy tech support (they can't even read a computer screen sometimes - I kid you not).. bandwdth throttling (according to tons of open source news articles).. artbitrary download amounts.. gestapo mentality.. ever climbing monthly bills (in spring 2006 my monthly bill was $95.. a year later, with no change in subscription, now averaged over $104 a month). How is it possible, in the 21st century, for a company to act this way towards the people that keep them in business?

It would be poor practice on my part to bitch about something without offering a suggestion for improvement: how about defining what a daily bandwith amount should be? Sending an email to a customer that is in danger of exceeding a monthly download quota? Charge a surcharge to customers for download amounts in excess of the monthly ceiling? How about a different service band for customers who DO download quite a bit from the internet but don't want to shellout a $1000 a month for a dedicated T1 line? There are a LOT of solutions to this problem - alienating your customers is NEVER a prudent business choice, and you can be guaranteed that I will tell EVERYONE that I know about my Comcast experience. If your goal is to start a grassroots movement amongst your customers to ultimately lose your customer base then I can say that you are on the right track. May the class action lawsuit that addresses your blatant lies about bandwidth throttling (how was THAT egg on the face - tasty?) and numerous web sites that describe customer nightmare experiences ultimately force you to treat customers like valued citizens. You EARN business.. acting as a monopoly will get you paid up front, but in the long run, as you are putting plywood on your corporate headquarters windows and turning out the lights, you will get what you deserve.

S.D.

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I signed up for cable TV + Internet 8/2007.
I am a new customer andsince joining, we've endured a rate increase, spotty service, and lost channels.
We've lost more than 6 channels that I know of.
With the lost channels, our rates are not going down.
We are not being credited in any way!!!
We were not notified in advance of these changes.
We are extremely unsatisfied with Comcast!

J.S.

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Awful service

Unable to access the internet always on weekends -

W.W.

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I would like to sign your petition

comcast blows.

I was having trouble with cable so i switch the box and then i get a box that don't work at all.
SO i call the company they say it works fine and there is a problem with the line.
so they are sending people out three days from now.
imagine three days without cable.

They really suck.

I found what was wrong but can't change it because they will not honor anything that i fix.

Did i say comcast sucks and i want my name on your petition.

S.Dp.

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Mona the Hammer is disturbed
…according to some microcephalic idiot from Comcast who contacted me today.

Naturally they never give their real names and refuse to put any ‘agreements in writing, because Comcast is going to break the agreement.

When a fish rots, it rots from the head down – that’s Comcast.

Their modus operandi seems to be: tell the consumer whatever is needed to pacify him/her.
Get them off the phone.
These “customer account executives” must have a rating system wherein they enter a “concluded satisfactorily” comment, and never make an entry into your account of the actual terms of your conversation.
Oh, they will document that there was a telcon on a particular date but there is no entry as to content.

IMHO, these complaints which their customers have constitute a pattern of
BAD FAITH BUSINESS DEALINGS
and as such Comcast is subject to penalties under the federal RICO laws.

T.C.

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Yes, COMCAST SUCKS !

After having COMCAST in Colorado for over a decade, because of the monopoly they hold in the mountain towns, I moved to Houston, following a job.

When offered the choices of cable companies, COMCAST was not even in the area, and I went with Time Warner.
The price was better than what I had been paying previously for cable.
But within about 4-5 months, COMCAST bought out Time Warner here in Houston.
Here we go again.

Immediately, the prices started going up about every other month.
At the same time, my service got worse.
Certain channels had no audio, some became spanish audio, some channels just disappeared.

I cancelled my service with COMCAST back in early October, 2007.
I had AT+T come in and install their U-Verse system, for fiber optic TV and Hi Speed internet.
It works great !

When I returned my Comcast converter (in person) at a Comcast office, I paid the residual amount left on the account.
I asked and it was confirmed that I would never see another bill from Comcast.

December, 2007- I get a envelope from Comcast, which looks strikingly familiar to a bill.
Just out of curiousity, I opened it.
What a suprise.
It was a bill, not for service, but for supposedly having watched 4 porno pay per views.
The payment owed was $40.30.
Most interesting was the fact these pornos were watched about a month AFTER I had returned my converter box !

I called Comcast, and the CSR investigated my account.
She was able to determine that I had closed the account, had returned the converter (and on what date), but was at a loss to explain how I could have watched any porno or anything else.

She promised to dig right in and get it figured out !
Ya, right !

Here it is, January, 2008, and today I received another bill from Comcast !
I have now learned that I have watched 4 more pornos since the last bill, and now owe them $94.83 !
Immediately, no less !
Of course this includes late fees for not having paid the last bill !

Tonight I spent over 2 hrs waiting online to "chat" with a CSR on their support website.
The CSR was able to once again confirm that I had terminated my service, and had returned the converter box.
But then she merely said the problem was something she couldn't handle.
She insisted that I would have to talk to an Account Manager on the phone in the morning.
At that point, the CSR disconnected from chat.
I will give Comcast one chance tomorrow to get this straightened out.
If they do not, the gloves will come off and my lawyers will be making the next call.
I will not stand for this type of treatment by any company !
This is fraud on the part of Comcast, intentional or not, since they have acknowledged there is a mistake but have yet to correct said mistake.
And the courts do not look kindly upon fraud these days...

Nor will it look good to their investors or future customers.

By the way- I like the idea of picketing in front of their office !
Maybe I'll just put a large sign on a vehicle, and park it right in front of their office !

COMCAST SUCKS (.org)

You guys RULE !

R.R.

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my Comcast story

Hi, Great site! Somebody needs to watchdog these crooks. Here's my story.

I had been a Comcast customer for 7 years. My very first experience turned sour when the tech came to install Internet service and he installed a bunch of old, outdated software that actually backgraded some of my Internet utilities (I am very good at staying current and compatible) on my PC, even in the face of my objections that I had current software. Ok, broadband is still young at this time, maybe they are having some growing pains. They got me installed and I cleaned up their mess. Less-than a year later they abandoned "home.com" and so all our emails changed overnight. Nice.

So a few years later I add Digital Cable TV service and ordered a premium sports package. When the sports package began, I could never tune in the first channel in the block. I called several weekends in a row, and answers ranged from "Your box is responding to my signal properly, are you sure you subscribe to this channel?" to "the game must be blacked out in your area". The second one is particularly funny, since the channel didn't even tune to a blackout screen; it said "no subscription". Eventually I screamed and cussed enough to get someone to send a cable guy to the house, where nothing was found to be wrong. He didn't involve himself with my subscription discussion, he just tested the lines. So then I call them back and force the rep to sit on the phone as long as it takes to get resolution. Eventually I (not he) suggested that my box might be bad. So I took it to the local office and swapped. Bam! All channels are working. So ultimately I ended up teching and solving the problem myself. No thanks to anyone at Comcast.

But it gets better. Frustrated with Comcast, as soon as FIOS hit my area (this last year) I subscribed to them and on Nov 24th, called Comcast to discontinue service and the same day dropped off all their equipment at the local office. I still have the pink receipt for the equipment return dated 11/24. Done, right? No. The final bill had a disconnect date of 11/26. I called them and the first guy just stonewalled me for 1/2 hour, never doing anything useful except to increase my vocabulary of expletives. Tried another rep and she said she'd issue a credit for the 2 days, but she could not tell me what amount I should pay or more importantly, why this happened. Now I'm not really griped about the lousy ten bucks or so, except why would they reach into my pocket and try to squeeze 2 more days of payment from a customer? Is it a standard practice to steal a few extra dollars from people who don't bother to read the convoluted bill?

But that's not all. A week later, I received the first of 2 Collection Notices. Apparently while not actually a creditor (customers are billed in advance of service rendered), Comcast has some way of making bad credit reports to the various credit reporting agencies. This infuriates me to no end. Nobody can tell me what amount to pay, but they are happy to threaten me with collections. I have filed a complaint with the BBB and paid the known "overbilled" amount so they won't report me, and now with no fewer than 8 followup calls I finally get somebody who says yes, your account has a credit, so we'll be sending you a check in 4-6 weeks. 4-6 weeks? But you'll report me to collections for approaching 14 DAYS when you couldn't even tell me the correct amount to pay? And now you get to bank my money that you extorted from me for a month before making things right?

I'm sure they have water-tight legalese covering them, but they are an evil corporation.

Keep up the good work with the site.

J.B.

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They were horrible...

...switched to Dish Network and have never looked back...

Comcast is all about inferior products, services and communication.

rftsr

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I have been trying to send email to my brother who is on Comcast.
Comcast always blocks my email, calling it SPAM.....?????????

Comcast truly does suck.

J.G.

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Great site!


My Comcast nightmare started a few weeks ago when a local HD
channel 201 stopped working, and channel 200's volume would just cut out, but
would come back if I changed the channel then went back to it. I figured it
would be resolved in a day or so. Since I don't watch Channel 201 that
often(it cuts in at night time to show NY Sports), I realized after a few weeks
that it may be something just affecting me. I made a call to my brother who
lives up the street from me, and sure enough, channel 201 was working for him.
So, I called Comcast on a Saturday night, figuring I wouldnt get our local
office. I got a tech in Louisiana(I also logged on to their "online Help
Chatroom" which I waited about 45 mins. for someone to help). One tech said he
would send a "boost" through the phone line to my box, which didnt help. The
online tech said to unplug and the replug the box, which did nothing. So, I
decided to call my local Comcast office(Toms River, NJ) on that Monday.

Well, I had just recently converted to their "triple play" and ever since I did,
my phones havent sounded the same. If I make a call and an answering machine
picks up on the other end, when I hang my phone up, immediately the phone
rings! Not a huge deal but what the hell is that all about? Well, getting
back to my tv problem, I called local Comcast on my Comcast phone line, and I
get a recorded message that "all lines are down at the moment, please try
later"!! I couldnt even make a call out of my home. What if I had to call 911?
So, I used my cell phone to call. And was on hold for OVER an HOUR! My wife
said "why don't you just drive over there", which I decided to do. Still
remaining on hold on my cell, I arrived at the Comcast office, only to be met by
about a dozen or so customers waiting in line. After about a 20 minute wait,
I finally reached the Mecca! 3 older customer service reps behind a
bulletproof(or so it looks like!) glass partition. I felt like I was visiting a
prisoner in jail! So, I go through my story and the miserable woman just walks
away from her desk. She appears in the lobby and turns on their tv. I guess
theyre able to send my info through and see it on their tv. She then agrees
out loud that " yup, channel 201 isnt working"! Wow, tell me something I
didnt know! So, she tells me that most likely "its the box"! So, I go back
home to disconnect the box and drive back to the office. This time, the line
of customers was about 20 deep. Standing in line for 30 minutes and listening
to all the complaints that were going on from the people in front of me made
me realize that this probably isnt going to be a good ending to my story. I
finally get to the window again, but get another woman whose window is right
next to the woman I dealt with earlier(and that woman is still there). I
have to open a little door and put my box into it, then close it so then the
rep can open her door on the other side. Very detailed. She then mutters "I
don't need the power wire"(like I should know that the power wire on the back
of the box shouldnt be returned when returning the box!) . These people are
miserable. So, this woman says out loud "isnt channel 201 giving us
problems?" Then, the woman I dealt with only 1 hour earlier, says "yes, its out all
over!!!" I say "What ?????????? Why the hell didnt you tell me that when I
was here before instead of making me bring the box back and waste now a day of
work for this bull???" She screams " I didnt know it was out when you were
here!!!" Well, as it turns out, its not a widespread outage and now I
have had to make an appointment for a tech to come out to the house to check it
out. But, get this. They "have to" charge me a fee to do this! Freaking
joke these people. Ive done some research and it appears pretty evident
that the signal coming into the house is being affected by something, most
likely on the pole. And I should pay for this??? I can't wait for Verizon Fios
to finalize their installation in our town so I can finally say "good
riddance" to these incompetent group of misfits.

M.P.

******************************

BRAVO!!!!

We have had THE FOLLOWING ISSUES.

*COMCAST DIGITAL CABLE:*
-DVR boxes replaced 7 times in a year.
-TILING
-FREEZING
-PAUSE, REWIND AND FORWARD NOT WORKING AT ALL (or stalling and then goinghaywire!)
-LOUD HARD DRIVE NOISES COMING FROM BOX
-******SOUND DROPPING OFF AND ON DURING ON DEMAND USE!!!!****** THEN WE HAVE
TO STOP THE SHOW, THEN RESTART, THEN HOPE THE SOUND IS ALL RIGHT. IF NOT, WE
LOSE THE SHOW AND END UP PAYING FOR A MOVIE WE CANNOT WATCH!!!!


*BROADBAND INTERNET:*

-MULTIPLE MODEMS REPLACED
-MAJOR INTERNET ISSUES:
-RUNNING SLOW (NOT BECAUSE OF ANYTHING WE ARE OR ARE NOT DOING,EG:CLEARING INTERNET FILES, COOKIES, -HISTORY, ETC.)
-NO CONNECTION WHEN IT SHOWS THERE SHOULD BE
-FREEZING

*DIGITAL PHONE SERVICE:***
-NO DIAL TONE
-ECHOING
-STATIC
-CROSSED LINES
-PHONE WILL CUT OUT INTERMITTENTLY DURING CONVERSATIONS
-FAX SOUND- WE DO NOT HAVE A FAX.
-FAST BUSY SIGNALS: HALFWAY THROUGH THE ACTUAL DIALING
- WE HAVE TO THEN REDIAL
-SOMETIMES WE LOSE THE CONNECTION AFTER THIS.

WE HAVE REPEATEDLY CALLED OUR LOCAL OFFICE, GONE TO THE OFFICE IN PERSON,
WRITTEN EMAILS, LETTERS ASKING PLEADING, BEGGING ANYONE TO PLEASE HELP US!
WE'VE BEEN NICE, FUNNY, SARCASTIC, AT OUR WITS END, DESPERATE, YOU NAME IT!!

***WE HAVE HAD SO MANY TECHNICIANS OUT TO FIX THESE ISSUES AND EACH ONE THAT DOES SHOW, BLAMES THE ONE BEFORE THEM!***

I FINALLY HAD ENOUGH AND ACTUALLY EMAILED THE HEAD OF COMCAST, THE CEO,
Brian L. Roberts, and was contacted that day by his secretary and a technician was sent out that very evening!
It is a shame to have to go tosuch lengths to get someone to finally help!
The issue was resolved...UNTIL the next issue popped up which is currently the SOUND issue.
We also are at the mercy of Comcast being our ONLY choice for cable and internet in the area for now.
We live 30 miles north of Chicago in a veryurban area!!
As soon as we can get another cable/Internet company, we are GONE!!!!!!

S.N.

******************************

Comcast is getting on my nerves

The only two providers we have here is Verizon and Comcast and FiOS is not
in our area yet so we are stuck with Comcast. Well Comcast is not even set
up yet and they are getting on my nerves. They tell us their coming on
Tuesday(tomorrow) to setup our service when we signed up last week. Well
today we get a call right when were about to eat dinner and it is from
Comcast and they say now they cannot make it until Friday, so my father asks
to speak to a Supervisor and it turns out all the Supervisors went home for
the day. Seriously talk about short notice, Friday is no good for me and my
family we worked Comcast into our schedules on Tuesday and now they expect
us to be ok changing it to Friday on such short notice. My dad plans on
calling tomorrow to see if they can come Wednesday or Thursday because we
can fit those two days into our schedule.

J.G.

******************************

Is anyone getting any relief through this or other media? I cannot
believe the problems I've had with the company. I'm interested in
hearing how effective your efforts have been. I am locked in to Comcast
by virtue of my home not having a SW exposure. I couldn't be less happy
about it. Looking forward to any suggestions you might have in terms of
getting relief on incessant equipment malfunctions, installation errors
(dangerous ones at that), constant ineffective service calls, service
interruptions for huge games including Duke/North Caroline on ESPN
(inexplicable!), and plainly retarded customer service (one night, I
asked for a supervisor and the same person who put me on hold picked up
and announced that she was "on a supervisor line" later admitting that
she was the same person and that no supervisor was available!).

I'm sick of it.

Best regards,

C.M.

******************************

I got a bill yesterday for $140.
So I called them up.
They claim I ordered DVR service in January.
I told them that I didn't.
Here's the conversation:
Did you get a new HD box recently? No, I've had this one for 14 Months.
Well maybe your wife ordered DVR service? No, she did not.
Someone ordered it. Nobody ordereded it. You guys made a mistake and hoped I wouldn't notice.
Your cable box has DVR capability, so we need to swap it for another one. But I've had the box for 14 months, why is it all of a sudden an issue?
Because you shouldn't have the box. Well, you gave it to me in 2006!
It was a mistake so we need to swap it for another. I said fine, if you want to come out here and get it on your time then go ahead, but don't expect me to sit around all day waiting for you.
I asked her if she new what box I had and she said, yes it has a DVR.
So I said yes, but what model box do I have? It's digitial, she says.
Yes it is, but do you know the model # of the box? She says 'It's silver'.
So I said you don't even know what box I have do you, and then I gave her the model #.
I made her remove the DVR charges from my bill.
Then she tried to convince me to purchase DVR service.
Next she tried to tell me that I haven't been getting charged for HD services the past year. I said that's funny, because I've been paying for it for over a year.
She said its not on the bill and I told her it was and that I had an old bill to prove it.
If Comcast had any competition at all, they would be out of business!
C.P.

******************************

I have to say, I really really really hate how comcast does their billing.
Im not a fan of comcast and cant wait for verizon fios to get to my area!!!!
W.M.

******************************

Love the Site

Please do not use my contact information in any way on your site, but I have to tell you, as a previous employee of Comcast (4 yrs) your site does not even expose the tip of the iceberg for problems at Comcast.
Each "region" of Comcast is almost like a franchise - they set their own rules, hours, pricing, etc. Although they are all "Comcast" each one is run separate of each other. The regions kick up to a division, which supposedly kicks up to corporate.
Some things that didn't surprise me - rude front counter workers (I almost turned around during my interview because one was rude to me because I didn't recall the lady in HR's name - keep in mind there were only 2 at the time at that office), no call backs, having your surviced "verified".
I have seen many, many things that were terrible ways to treat customers. There are MANY at Comcast trying to make a difference (management level wise). However, when you run into brick walls, have corrective action against you, and are overall treated like crap by upper management because "care" about the customer's plight, it is time to move on. I was one of the few who actually returned customer's calls. I was a salaried employee who worked well past their end time and even worked from home or went into the office on my day's off. Some of my peers did the same, but the majority did not. Management could care less - they diidn't give two $hit$ about the customer, until it came to the yearly bonus (and it was a hefty one at that)
My region was led by poor leaders and visionaries. Our homosexual leader (and I have nothing against homosexuals) would only promote good looking young males. The positions were way above their ability level, but they were rewarded none the less. Human Resources was a joke - run by someone with no HR qualifications. Open Door policy - didn't truly exist. You were blackballed if you even tried to use the policy. "Drug Free Workplace" - didn't really exist. As a member of management, when reporting such drug use (smell of alcohol on breath, marijuana on clothing, stoned look, even an admission by an employee that they just smoked a joint on break) we were chastised for such. If an HR member or senior member of management didn't view it happening, nothing could be done. Physical harm threat from one employee to another was also to be "swept under the rug" as it was "a personal issue." Discretion and confidentiality don't exist at Comcast. I was actually once told
by my immediate manager "you won't go anywhere because you aren't liked by upper management (and she named the specific people who didn't like me)". When I questioned what their reasoning was it was something along the lines of "you aren't a yes person - you want to make change and are concerned with your customers and employees too much". HELLO???? Isn't that what a strong supervisor and customer liason is supposed to do. I also had a meeting with my call center director when he first was hired. He scheduled individual meetings with all of his staff - when I walked in and introduced myself he stated "oh you are the one they were talking about." What does that mean???? I could go on and on your head would spin.
One thing that I would recommend is that you do not contact your local Comcast for anything. If you want immediate answers, I would call directory assistance for the 215 area code (Philadelphia where Comcast is headquartered) and ask for the Executive Support Line. These calls are tracked and negatively impact your specific region. We were scolded during management meetings for having 7 such calls in a 3 month period for a region with 1+ million customers. To me those percentages are extremely low, but it affects the bonus for the region. Until you start hitting each and every executive in their wallet, things will not change.

S.D.

******************************

COMCAST SUCKS


PLEASE PLEASE PLEASE keep this website going.

Comcast is the most pathetic company in America.
They recently rolled out a major Personal Web Page upgrade that was a complete disaster.
Think they told anyone about the problems? Not! Just shut down everyone's PWP's.
When I called their customer service line for help, the DUMB tech didn't even know what a comcast Personal Web Page was.
I told her that I would not explain to her what her company's product was. I needed to speak to a tech that knew what the product was before we could discuss what was wrong with it.
She was extremely rude and accused me of not allowing her to help me. LOL.
Rick Germano, Senior Vice President of Customer Operations at comcast thinks they don't have any significant customer service problems.
And this guy probably gets paid millions. WOW.
The internet is going to bring these worthless companies like comcast and their executives to their knees.
I wish I could type COMCAST SUCKS at a 1000 point font.
Mona "The Hammer" Shaw is my idol.
Keep up the good work!

JJ

******************************

SUE the BASTARDS

I am firmly of the opinion that Comcast is a Racket Influenced Corrupt Organization, and could be prosecuted under existing RICO statutes.

I am not paying them another dime.

When first I contracted with Comcast, I had aterrible picture – pixilation, Venetian blinds, etc. Their techs did notkeep appointments. All of them said I was getting a weak signal and they tried to boost it. After 3 or 4 months, a tech told me the problem was with the Comcast box in the basement of my multi-family building. “It looks like a spaghetti dinner,” he said. When people moved or disconnected, the wiring was never removed. He said he couldn’t “clean out the box” because that was a different service call requiring another type of tech. I called service and got a guy named, “Malik.” He said that Comcast was aware of the problem and that I would have to wait my turn. I replied, “Where would you be if someone told that to MLK? Will Comcast not charge me, then?” He hung up. Over the past few years I have made complaints mainly about the lack of service as advertised. I have accepted any number of “settlements.” Only problem is that these agreements were never entered in the official record.

I wrote to the chief thug, Brian Roberts. I got a call from some twit from their “Executive Response” office. I asked her to locate certain records. She said she would call back in a day or two. True to her word, she did. She had located the info that I wanted, she said. Based on her representations, I entered into another agreement. I told her to put it in writing. “I can’t do that,” she said. “What’s your full name? I can’t give it to you” I fired off another letter to Roberts and another call from Executive Response. If all I wanted said she was to have the agreement put in writing, that would not be a problem. I asked what her records showed. Sure enough, it was not the agreement I made, and had memorialized. I’m still waiting for 3 months for that agreement to appear. My most recent bill did not reflect the agreement and so I filed suit against the bastards, accusing them of deceptive business practices and bad faith dealings. I’m seeking punitive damages. The amount won’t be large, but the publicity will be. I’m considering asking Mona Shaw to appear as a plaintiff’s witness.
Am waiting for a trial date.
Will keep you advised.

boyo

******************************

Great site.

Hello,

I'm writing to compliment you on your site. Comcast is the worst at everything.
I'll save you my stories, which sound all too familiar, I'msure.
Following your lead, I built my own website:
www.*-comcast.com

Fight the good fight,

A.R.

******************************

I saw your site....

I absolutely agree with you, and everything that is happening to you is happening to me right now.
No service at all.

I want the whole world to see how much "Comcast really does suck."

So I ask you, may I post a link to your site on my myspace page?

site admin to D.W. - YES, I would apprecitate THAT !!!

Every night our COMCAST Cable TV shoots white lines across the tv and cuts out.
We have basic cable, and we called COMCAST several times to get a tech out to help us,
but its been 8 hours and no one has come out.
Our Internet also cuts out in the evening every day, and I call them and they tell us "It must be on your line."
So everything that has happened to the guy that wrote this site, has truthfully happened to me and I absolutely agree COMCAST should be SHUT DOWN PERMANATELY and the guy that made COMCAST needs to shove his service up his A**. Because his service is pure SHIT.

Thanks,

D.W.

******************************

I hate this company

I firing them.
How can I sign the petition to pull their FCC license.

R.K.

******************************

You Would Like To Know

I have some info from inside the company if you would like to know
how they really run their business and treat their customers.
Maybe they will fire me. Ah, they will find a reason regardless.
Not sure how a company like Comcast is still in existance.
You really should go see if you can get hired so you can see it for your own eyes.
It's really quite an experience.

W.K.

******************************

I Concur!

Where do I sign the petition?
P.C.
******************************

Service OR THE LACK OF THEREOF


Dear Sir,

I heard about your site from a coworker who saw it in the latest issue of BUSINESS WEEK.

I am a COMCAST user (or PAYER, if you like), account #06101-320310-01-4,

and over the last six months, my cable service has been plagued with
"tiling" and interruptions of service. I had called the service dept. and
they sent a service man within a couple of days. He replaced some cables
and splitters but within an hour after he left, the problems resumed. The
service dept. suggested "tightening" my cable attachments to my T.V. and
explained that they are currently servicing lines in my area. THAT WAS 3
MONTHS AGO AND I'M STILL GETTING TILING AND SERVICE INTERRUPTIONS.

I had assumed that there was some issue with my own system
but other neighbors have been experiencing the same problems!

COMCAST SUCKS!

J.F.

site admin to J.F. and ALL Visitors ---
Comcast Execs. are Monitoring THIS Site for Customers they Can PERSONALLY
Help, i.e., those who will post their Comcast account numbers.

Let us know IF they get back with you and resolve your problem(s) !

******************************

comcast sucks

Just wanted to share how @#%*ing much comcast sucks, my service works in the morning
goes out by lunchtime and sometimes comes back in the evening - sometimes.
Comcast "customer service" (oxymoron?) people are unbelievably rude and totally unhelpful,
"if you can hang around and wait for five hours we might be able to help" also " if the problem
is not our fault we will charge twenty dollars for the service" - this charge is of course in top of
the over one-hundred dollars a month I pay for "service".

COMCAST SUCKS!

acct. 8497505300194397

B.L.

******************************

What recourse do we have?

Hi,

I am a highly educated executive with a software company and I have to
admit, Comcast is the worst organization in the history of American
business. I do not have time to go into all the detail, but it suffices to
say that I have endured Comcast for at least fifteen years and what I want most
regarding this situation is competition for Comcast and they will assuredly
fail. My question is who have you contacted from a governmental/regulatory
agency to report all the wrongdoings that Comcast has done to its customers over
the years.

Thank you and good luck!

H.V.

******************************

Comcast Freedom Day

Today, I cancelled my Comcast account, after years of high prices,
poor service, lousy internet speed, bad connection, On Demand frustration,
and pushing 1 to speak English.

I called customer service to cancel my account.
Here's how it went:
( After pushing 1 for English for the last time, Angel greeted me and asked me:)


Angel: "How can I help you today?"

Me: "You can cancel my account."

Angel: "I'm sorry to hear that, may I ask why?"

Me: "Sure, where do I start? For years, I've paid high prices for lousy
service. Your internet is slow, "On-Demand" doesn't work half the time, and
when it does, the sound skips. Whenever I called, I would wait on hold for
10-15 minutes, push one to speak to someone in English, and someone would
finally answer to reset my box. Sometimes, it would work. Every time, I
would tell them that I objected to having to press one for English. You see
I grew up in Europe in the 70's and worked hard to learn this language and
integrate in American culture. Speaking English is a requirement for
citizenship. I should not have to press one to speak it."

Angel: "But Sir, we also have to assist our Spanish-speaking customers."

Me: "That's fine, but as I always say, you should make English the default
option and make your Spanish-speaking customers press one."

Angel: "I'm sorry Sir, is there anything I can do to keep you as a customer?"

Me: "No you can't. You see, I don't believe that you are sorry. If you
were, you would have done something to improve my service years ago. You
have had plenty of chances and actions speak louder than words. So I'm
speaking to you today in the only language you seem to understand, besides
Spanish, that is. I am canceling my account. Do you understand that?"

Angel: "I do Sir, I'm sorry. You will need to return your equipment the
nearest Comcast office so you are not charged for it."

Me: "No problem. Where would that be?"

Angel: "(Pause). That would be Upper Darby or Aston, but they are only open
Monday through Friday."

Me: "Don't you have anything closer?"

Angel: "Let me check" (Pause) "Yes, sir. We have one in Downingtown."

Me: "Thank you Angel, have a nice day."

Angel: "Is there anything else I can ... "

Me: click!


Happy Comcast-Freedom Day!

D.B.P.

******************************

Comcast Sucks

I totally agree
Comcast Sucks.

I have been a subscriber for years now, and feel that they are screwing us all now.
They raise the rates all the time, and give us crappy channels, and crappy service.
Just the other day I was flipping thru the channels, trying to find something to watch, and another blow from Comcast.
Come to find out, they are taking some channels off my tier that I almost pay $60 a month for, and adding them to the digital tier, like ESPN Classic, and Fuse.
I called my local Comcast provider, and asked them what the deal was, if they were going to move anymore channels, or add any more channels, and they could not tell me yes or no.
Gee, thanks

.....I hate Comcast.....

M.E.

******************************

Comcast FIRED Me !

I was a faithful Comcast employee for a couple years. Everytime I went to a family Christmas party, I got yelled at by my family members who were angry with Comcast for poor service, run around, etc. They would vent to me. I still stood up for Comcast.

I worked talking to angry customers. I would try to convince them that Comcast cared about them. I told them Comcast truly appreciated their business. I stood up for Comcast.

I went to Walgreens at 2am to buy toilet paper and was wearing my work badge which clearly advertised that I worked for Comcast. I had 2 angry customers give me a hard time asking me what Comcast would do about the competition and how much Comcast sucked. At 2am, I stood up for Comcast.

I was recently fired by this Comcastic company they call Comcast. They wouldn't let me get my things. They wouldn't tell me what I did wrong. Only that they are an "At-will" employer. I was accused of something that I did not do, but apparently they will still fire you. I've seen people get fired for ridiculous reasons, and yet people who hang up on customers, or are rude to you still answer the phones faithfully. Even the girl who had sex with the supervisor still works there! But not me.

For such a million dollar company, how come someone's car was damaged in the parking lot by another angry employee and yet Human Resources could not find the video tape? Do you really think Comcast has the technology behind its name that you imagined? Think again. The local McDonalds has better technology than Comcast.

It's time for the truth to come out about Comcast. I saw many instances of a poorly ran, confused company who treats their customers like garbage and is always trying to find better ways to squeeze money out of their customers, despite a poor economy. I am glad Brian Roberts lives comfortably.

When you call Comcast, first off you get a customer service rep that barely knows what they're talking about, because they received rushed, poor training. I once saw new employees only with the company for a week, and they were forced to get on the phone one day and answer phones, because Comcast gets fined when customers are on hold longer than 1 minute. They had no idea what they were doing! What a joke.

By the way, if you think about making a BPU complaint, they are run by Comcast, and your complaint comes right to Comcast. I briefly worked helping to resolve BPU complaints for Comcast while working for Comcast. How did they work that one out?

Another secret is they have these positions they have created called Case Resolution Specialist, Help Desk, or TCF. These are people who are required to do a supervisor's stressful job, but still gets paid regular entry-level wages. What a great way to over work the average person and still pay them pennies!

When you call, they piss you off and you want to speak to a supervisor, they put one of these people on the phone, and they will lie and say they ARE a supervisor. You will know if you ask for their direct line and they don't have one. You actually get into trouble if you try to put a supervisor on the phone, as you are "supposed to handle your own calls". I once saw a supervisor say "I don't want to talk to some crazy customer, tell them we don't have supervisors available right now, go back and handle your call". Then the representative went back and told the customer of such. The supervisor got mad! How come? That's what you really think of the customer! Instead of realizing those customers are paying your mortage and car payment, instead Call Center employees act as if you are a burden, and assume every customer calling is a psychopath. My favorite word that Comcast employees like to call customers are "irate". As if there is something wrong with you, and you should treat them with respect. Meanwhile, they are asking for over $100 a month for services which don't work. And they are trained to give you the run around and rush you off the phone. Come on, you are affecting their call queue, hang up already!!! It costs money to have those inexperienced careless people talk to you, didn't you know?! Sometimes they will have a supervisor call you back within 24hours, because you are definately not number one priority, and make sure they actually call you back. They probably won't, but will say that they tried to call you and you didn't answer or your phone was busy.

Also, if you think that by contacting Comcast Corporate, you will shock them with your horror story and get something done about your issue, you are wasting your precious time. Remember that the corporate office is in Philadelphia, PA. But each local office has a team of representatives who identify themselves as Corporate, but they are really just regular workers. They receive your letters and emails, and call you back to "apologize for your inconvenience" (another Comcast favorite quote). Sometimes you will get credit, to shut you up. Throw a little money at you and apologize, doesn't that make it all better? A Comcast bandaid!!! You will never get anyone from the true Corporate office, unless you drive to Pennsylvania and chain yourself to the door of their new billion dollar office, which is the new tallest building in the city of brotherly love.

What's funny is to see an "irate" customer on the phone who is fed up, and wants credit for all the time their Comcast was down. They try to tell you you are lying, and if you don't call the day it doesn't work, then how can you ask for credit? It's the worst way to run a business. They are so stingy with their money they will write up their employees if they give away too much credit. They have a policy too that you can't ask for credit going back more than 6 months. So if you were in the hospital dying and call them to get credit, forget about it.

I can tell you stories for days about how Comcast really feels about their customers and what happens behind the scenes. What's comical is the software and procedures Comcast offices use. If you saw the software their reps use, you would laugh. Like something out of the 80's. That company is so confused and out-dated, they don't know which way is left and right. That is why your service sucks, because God forbid they spring and actually pay to make repairs to their infrastructure! You are supposed to be satisfied with blocky, intermittent service, duh!!!

I sent you an email a week or 2 ago, but lost that email address. I will definately support your website, I strongly suggest you just leave Comcast. Take it from me, you are just a check to them. I was just a number. I probably saved thousands of customers and earned that company thousands of dollars, but I apparently am just a number and probably have already been replaced. Thanks to the company who says on the recording when you call they put customer service first and appreciate your business. Excuse me for laughing!!!

Sincerely,

Faithful employee

F Off

******************************

Comcast Sucks

I am done with Comcast after this weekend. Last week we were having internet issues again with packet loss and latency, surprise surprise. My husband goes through all the details with the tech on the phone, lets them know its random in happening, they go through everything, they bypass the router and the problems still occur so they set up yet another appointment to have a tech come out and try to fix it again, of course they set up the appointment for a day when my husband was at work.

So, the appt is set for 3/15 8-12. The tech doesn't show til right after 12. He comes in and asks questions, wanting the details of the problem. I tell him my husband is the technical one but my husband says its packet loss and latency issues and that it is random. Doesn't matter the site or what day or time it is, it just happens. He sits down at my computer and just sits there for the next 45 minutes, going through my bookmark toolbar, clicking on the bookmarks and reading a couple of forums, one was a forum for a game I play and another was a mom website. I just sat in the chair behind him watching as he scrolled through the sites wondering what in the heck he was doing.

Eventually he wants to know the password to our router which I am not going to just give out to some stranger so I go over to my computer to type it in, and he just stares at the keyboard as I type it in. Come to find out the techs aren't even suppose be doing anything with my router. So after I let him in, he spends a few minutes looking around my settings and decides that my firmware is outdated and I need to upgrade, he mentions that sometimes this might be an issue, but again, I am not the technical one, my husband is so I just say okay. He then tells me he is going to escalate the issue, but he wants to go outside to check my lines. So I wait..and wait...and wait. I message my husband and tell him what he said, and he wants me to remind the tech that its not a router issue, because it occurs when the router is bypassed.

40 minutes go by and he still hasn't come back inside so I go outside to see what is going on, only to find out he isn't there. So I call Comcast and get an older gentleman who says he will find out when he will be back. When he comes back on the line, he said the tech left saying the problem was an unsupported software issue. I was livid! The tech just ups and leaves, not only did he say he was going to escalate the problem (which has been done before with no response) but he never has me sign any papers like every other time they come out.

We spend the rest of the night trying to get a supervisor to talk to us only to be hung up on or told someone would call us back. Eventually we did get a supervisor who promised a local office supervisor would call us back Monday night.

So Monday after work, we stopped by the office and talked to them. They proceeded to tell us they were going to BILL us for the service call! I would like to know how they could even prove they were out there without me signing any papers, which by the way, when the tech came in he didn't have his clipboard with him. So we asked for a copy of the service order. It was COVERED in notes with all the "tests" he ran while he was sitting there browsing my bookmarks. I can tell you this, He only opened CMD once and only typed in 1 command before he closed out and did nothing else the entire time I sat there watching him beside read unrelated websites (gaming-type and not work related!)
The office said they saw on the account that a supervisor was supposed to call later that night so we went home to wait. I went to bed around 10pm and my husband came to bed around 11pm and not a single phone call the entire night on either of our lines. So I have had it, not only was the tech unprofessional and I felt completely violated by having this guy go through my personal bookmarks and I still have no issues with the connection solved now I am furious with the lack of customer service and the fact they think they are going to get me to pay for a service call that was 1) late and 2) the tech just walked out and left without telling me he was leaving! Since where I live I can't get dish (wrong side of the building) and U-verse is just a couple of hundred feet too far away, I am going to give up on the TV and and switch my internet to DSL and bide my time for U-Verse to upgrade so I can have cable again. I will NEVER have Comcast again and they will never see another cent out of me either!

Acct# 05645 229794-01-1

M. M.

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Hey here is my comcast sucks story.

I hate them!!!!

This is the email written to their no good higher up!
I just wanted to share a experience that happened to me this past week with your company.
I was online through your service that I have and my connection kept dropping.
I called your customer service and after being on the phone for abot 20 minutes the said that they would have a tech out tom morning between 9-12 or possibly that afternoon.
So far everything was fine.
I called back in about a hour later and asked if I could just visit the local location and get my modem replaced to see if that would fix the problem, as I needed a stable connection bad.
The woman said sure and pulled up the adress and everything and told me to head out there.
I drive about 15 min away and get there and the place was closed 3 hours earlier, which the woman failed to advise me.
So I called back again and they said sorry for all the inconvience and they would have a tech out within a hour.
Two hours pass and I call yet again to see where this tech is and the lady tells me now that that was a mistake and someone would be out the next day between 12-3, but my original time from the get go was 9-12??
The woman apologized and stated there was not much she could do but transferred to billing to possibly compensate me for the hassle.
I was transferred to a extremely rude rep that said he had no idea why I was speaking to him and I asked if I could just cancel the service as I was disgusted in his service he said sure and that it did not matter to him.
I hung up and waited for the tech the following day.
He arrived around 1.
I had plans and had to reschdule to the following day.
The tech came and did some things and stated it was fixed.
Well about a week later and it's still not getting the proper signal coming through.
So I called yet again last night and the lady stated that the problem was still happening and she could see it and would have ANOTHER tech come out.
So I am currently waiting on that to see what happens.
I just cant understand how a company can operate with such rudeness?
I am a paying customer and my service obviously is not valued?
Please help me understand?
I look forward to hearing from your response.
If another cable service reached my house, you would have lost a good customer that day....

T.J.22

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